Patient Experience Manager Jobs in London
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Patient Experience Manager in London
London has the UK's most concentrated private healthcare market, with hundreds of independent clinics, Harley Street specialists, and major private hospital groups competing for qualified professionals. Patient Experience Manager roles in London typically command a 10–20% salary premium over the national average, reflecting both cost of living and the volume of high-end private practice activity across the capital.
About this role
Patient Experience Managers in private healthcare are responsible for all aspects of the patient journey, from first enquiry to post-treatment follow-up. They design processes to maximise satisfaction, manage complaints, collect and act on patient feedback, and ensure service quality meets the expectations of private-paying patients.
Common questions
What does a Patient Experience Manager do?
Map and optimise the patient journey, manage Friends and Family Test and other satisfaction surveys, handle complaints and compliments, coach front-of-house teams, and report patient experience metrics to leadership.
How much does a Patient Experience Manager earn?
Typically £30,000–£50,000 in private healthcare.
What background do Patient Experience Managers typically have?
Customer experience, hospitality management, or healthcare administration backgrounds, with strong empathy and process improvement skills.
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